Returns Policy

Return & Exchange Policy

Here’s a professionally crafted return policy tailored for Ginette LuxuryCrafts’
handmade and natural products, with clear terms to protect your business while
maintaining customer trust:

Ginette LuxuryCrafts Return Policy
(For Handmade Luxury Goods & Natural Products)

Returns with original receipt

1. General Conditions

Return Window: 14 days from delivery date.
Customer-Paid Returns: Buyer covers return shipping costs.
Condition: Items must be unused, undamaged, and in original packaging with tags attached.

2. Non-Returnable Items

For hygiene and artisan integrity, we cannot accept returns for:

Personalized/custom-made items (e.g., monogrammed bags).
Natural products (opened beurres de karité, essential oils, or teas).
Pierced jewelry (for hygiene reasons).

3. Approved Returns Process

1. Request Authorization:

o Email contact@ginetteluxurycrafts.ca with:

Object: return
Order number
Photos of unused item(s)

o We’ll issue a Return Authorization Code (no returns accepted without this).

2. Shipping Back:

Use a tracked shipping method (we’re not responsible for lost returns).
Address: Ginette LuxuryCrafts Returns 818 Broadway Ave, Saskatoon, SK, Canada

1. Refund Timeline:

5 business days after receiving and inspecting the item.
Original payment method only (excluding return shipping costs).

4. Exchanges & Store Credit

Prefer an exchange? We’ll waive one restocking fee if you choose:

A different size/color (subject to availability).
Store credit (+10% bonus as goodwill).

5. Damaged/Defective Items

Report within 48 hours of delivery with photos.
We’ll cover return shipping and provide:

Full refund, or
Free remake (for handmade items).

6. Special Notes for Natural Products

Beurres/huiles: Due to temperature sensitivity, we recommend checking upon

delivery. Refunds only for sealed, defective items.

Handmade variations: Slight imperfections (e.g., stitching variations) are part of

the artisan’s unique touch and not considered defects.